Privacy Policy
Last updated: October 13, 2025
Introduction
Your privacy is important to us. This policy explains what data we collect and why. "We", "us", and "our" refers to Sygnal Group, a sole trader based in South Australia, Australia. By using our app, you agree to the collection and use of information in accordance with this policy.
Data We Collect and Why
We've designed our app to be used without requiring you to create a personal account. Here's a breakdown of the data we do collect:
Translation Data
When you translate text, voice, or images, that data is processed by our language model. We use a service called Helicone.ai to observe this data to ensure quality and diagnose errors. This data is retained by Helicone for 3 months for troubleshooting purposes. Access is strictly limited to the founder. We do not store this data in a permanent database.
App Analytics Data
To understand how our app is used and to improve it, we collect analytics data using PostHog and Apple's own analytics service. This includes general usage patterns (like which features are most popular), session replays to identify bugs or confusing user experiences, and anonymous device information (e.g., device model, OS version). This data is retained for up to 12 months.
Payment & Subscription Data
Your subscription is processed securely through Apple's in-app purchase system and managed by a service called RevenueCat. We do not see or store your credit card details. We only receive anonymous subscription data (e.g., if a subscription is active or cancelled). For more details, please see the RevenueCat Privacy Policy.
Crash Reporting & Diagnostics
To help us find and fix crashes, we use Apple's built-in crash reporting service. This sends us anonymous reports when the app encounters an error.
Location Data
We do not request your precise location. We only receive country-level location data from Helicone and Apple's analytics, which helps us understand where our users are from.
Data Sharing
We do not sell your data. We only share data with the trusted third-party services listed above to make the app work and improve it: Helicone.ai for language model observation, PostHog & Apple Analytics for app usage analytics and crash reporting, and RevenueCat & Apple for processing and managing subscriptions.
Children's Privacy
This app is not intended for anyone under the age of 13. Since a valid payment method is required for a subscription, we do not knowingly collect personal information from children.
Data Retention & Your Rights
You can request the deletion of any data associated with your usage by contacting us. We retain data for the following periods: Translation Data (Helicone) for 3 months, Analytics Data (PostHog) for 12 months. Payment data is managed by Apple and RevenueCat according to their own policies.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the app or on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@wetranslate.app